Frequently Asked Questions
Where do I download the purchased resource?
Once the payment transaction is successfully completed, you can download the product immediately from the My Account dashboard. All you’ve to do is to login (if you’ve not already logged in) to My Account and here you can see the purchased details of the product along with the download link. Click the download link to download your product.
How do I open a downloaded resource?
Our premium shop offers resources for designers who use Adobe Photoshop and Adobe Illustrator. For .psd files, you need Adobe Photoshop to open them. To open vector files such as .ai, .eps you need Adobe Illustrator. Image format files such as .jpeg, .png, .gif can be opened in any graphic tool / browser. Pretty self-explanatory!
Can I use the purchased resources in commercial works such as client websites, apps, T-shirts, print or products?
All our premium resources are royalty-free and can be used in both personal and commercial use. You can edit and modify any resource to your liking to fit your project needs. Please read our Terms and Conditions.
How many times can I use the purchased resources?
Unlimited times! Yes, you can use our resources for unlimited times for life.
Can I share / redistribute the purchased resources?
Absolutely NOT! Please do not share / redistribute / exchange your purchased resources with your friends as the resources come with a single user license.
What payment methods do you accept?
We are currently accepting Paypal payment option since it is the faster and easier way to pay online. We will integrate credit card payment method in the future.
I am not satisfied with your resources. Can I get my amount refunded?
Unfortunately, no refund is paid since the resources are digital goods.
My download link is broken / expired. How do I re-download a resource?
Download links expire after a certain period. If you want to re-download a purchased resource, please contact us. Please be sure to specify the resource name along with the order number. We respond to your request in 1 to 2 business days.
I have more questions. How do I contact you?
You can ask your questions using the contact us page. We will do our best to answer your questions at the earliest.
I have purchased a graphic resource from your shop. Can I hire you to customize it?
Yes, we can help you customize your purchased graphics at a reasonable price depending on your needs. You can send your customization request from the contact us page.